Resume

William Tennison

Cell: (361) 649-1925
email: will_t@wmtennison.com
View my profile on LinkedIn
Website: www.wmtennison.com

.NET DEVELOPER

SUMMARY OF QUALIFICATIONS

• Microsoft Certified Technology Associate (MTA): Web Development Fundamentals.
• Excellent foundation knowledge in designing and developing web applications using .NET framework.
• 6+ years experience in challenging customer service environments.
• Experienced professional in working under time constraints efficiently, while maintaining accurate records of my work.
• Function as a team player, as well as demonstrate a proven ability to work well independently.

TECHNICAL SKILLS

• Visual Studio 2010, Visual Studio 2012, C#.NET, ASP.NET, ADO.NET, AJAX, LINQ, SQL, SQL Server,
  SSMSE, HTML5, JavaScript, jQuery, jQueryUI, CSS3, Responsive/Mobile Web Development,
  Windows XP, Vista, 7, and 8.

PROFESSIONAL EXPERIENCE

Mazuma Credit Union, Kansas City, MO    8/2013 - Present
Software Developer

• Worked with my team to build a completely new company intranet.
• Tasked with repairing old intranet whenever a link or page broke.
• Created an internal promotional page which emailed referrals to an outside company and kept track of the referral creators name and ID.

American Eagle Outfitters via Staff Management Temporary Services, Ottawa, KS    9/2012 - 1/2013
Material Handler

• Ensured customer orders placed over the internet were assembled accurately and then prepared to be shipped.
• Placed prepared orders onto trucks for delivery.

Domino's Pizza, Victoria, TX    6/2006 – 7/2012
Delivery Expert

• Assisted with maintenance and troubleshooting of all technologies in the location.
• Trained new employees in proper order taking and customer complaint resolution.
• Trained new drivers in proper delivery standards and procedures.
• Ensured customers received everything ordered in a timely fashion.
• Handled customer issues/complaints with careful communication and active listening to accomplish positive outcomes.

Red Lobster, Victoria, TX    8/2009 – 7/2010
Alley Coordinator

• Added correct condiments and garnishes to customer plates.
• Double checked customer plates to ensure orders were prepared and cooked to order.
• Sent trays of food out of kitchen quickly to ensure customer satisfaction.
• Quickly made kitchen aware of problems with returned plates so customer could still have a great dining experience.
• Worked as a team with another Alley Coordinator on our busiest nights to check and send orders out quickly and efficiently.

Sprint Premier Care via Spherion Staffing Solutions, Victoria, TX    12/2008 – 3/2009
Customer Service Representative

• Handled customer calls. Responsibilities included:
• Set up and activate new accounts.
• Walk new and existing clients through proper activation procedures for new equipment.
• Provided limited technical support for equipment issues.
• Explained service bills to clients with questions/misunderstandings.
• Collected bill payments and set up payment arrangements for clients.
• Helped clients with complaints about service issues or bill inaccuracies.

TECHNICAL TRAINING

EDUCATION / PROFESSIONAL DEVELOPMENT

Victoria College,

• C++ Application Development Logic Course, 2010

HONORS / ACTIVITIES

• Life Scout – Boy Scouts of America

KEY ACCOMPLISHMENTS

• Graduated Calhoun High School with honors, and received President's Award for Academic Distinction (6/2006)