William Tennison
Cell: (361) 649-1925
email: will_t@wmtennison.com
View my profile on LinkedIn
Website: www.wmtennison.com
.NET DEVELOPER
SUMMARY OF QUALIFICATIONS
- Microsoft Certified Technology Associate (MTA): Web Development Fundamentals.
- Excellent foundation knowledge in designing and developing web applications using .NET framework.
- 6+ years experience in challenging customer service environments.
- Experienced professional in working under time constraints efficiently, while maintaining accurate records of my work.
- Function as a team player, as well as demonstrate a proven ability to work well independently.
TECHNICAL SKILLS
- Visual Studio 2010, Visual Studio 2012, C#.NET, ASP.NET, ADO.NET, AJAX, LINQ, SQL,
SQL Server,
SSMSE, HTML5, JavaScript, jQuery, jQueryUI, CSS3, Responsive/Mobile Web Development,
Windows XP, Vista, 7, and 8.
PROFESSIONAL EXPERIENCE
Mazuma Credit Union, Kansas City, MO 8/2013 - PresentSoftware Developer
- Worked with my team to build a completely new company intranet.
- Tasked with repairing old intranet whenever a link or page broke.
- Created an internal promotional page which emailed referrals to an outside company and kept track of the referral creators name and ID.
Material Handler
- Ensured customer orders placed over the internet were assembled accurately and then prepared to be shipped.
- Placed prepared orders onto trucks for delivery.
Delivery Expert
- Assisted with maintenance and troubleshooting of all technologies in the location.
- Trained new employees in proper order taking and customer complaint resolution.
- Trained new drivers in proper delivery standards and procedures.
- Ensured customers received everything ordered in a timely fashion.
- Handled customer issues/complaints with careful communication and active listening to accomplish positive outcomes.
Alley Coordinator
- Added correct condiments and garnishes to customer plates.
- Double checked customer plates to ensure orders were prepared and cooked to order.
- Sent trays of food out of kitchen quickly to ensure customer satisfaction.
- Quickly made kitchen aware of problems with returned plates so customer could still have a great dining experience.
- Worked as a team with another Alley Coordinator on our busiest nights to check and send orders out quickly and efficiently.
Customer Service Representative
- Handled customer calls. Responsibilities included:
- Set up and activate new accounts.
- Walk new and existing clients through proper activation procedures for new equipment.
- Provided limited technical support for equipment issues.
- Explained service bills to clients with questions/misunderstandings.
- Collected bill payments and set up payment arrangements for clients.
- Helped clients with complaints about service issues or bill inaccuracies.
TECHNICAL TRAINING
Centriq Training, Leawood, KS
Application Developer in C#.NET Program (03/2013 - 07/2013)
Application Developer in C#.NET Program (03/2013 - 07/2013)
Technical Competencies:
- Visual Studio 2010, Visual Studio 2012, C#.NET, ASP.NET, ADO.NET, AJAX, LINQ, SQL,
SQL Server,
SSMSE, HTML5, JavaScript, jQuery, jQueryUI, CSS3, Responsive/Mobile Web Development,
Windows XP, Vista, 7, and 8.
Professional IT Project Experience:
- Widgets and Gadgets: Created a secure application for managing product data.
- Trouble Ticket Project: Created a secure ASP.NET Web Form application for managing
the lifecycle of a
trouble ticket associated with hardware and software within an organization - Student and Scheduling Administration Tool: Created a secure ASP.NET MVC application
for the purpose
of managing the Students and Schedule for a university.
Projects available for review live at the following URL: www.wmtennison.com/projects.aspx.
Certifications:
- Microsoft Certified Technology Associate (MTA): Web Development Fundamentals.
EDUCATION / PROFESSIONAL DEVELOPMENT
Victoria College,- C++ Application Development Logic Course, 2010
HONORS / ACTIVITIES
- Life Scout – Boy Scouts of America
KEY ACCOMPLISHMENTS
- Graduated Calhoun High School with honors, and received President's Award for Academic Distinction (6/2006)